Privacy and Cookie Policy

Rayner Bosch Car Service Centre, also known as Rayner Diesel Services Limited, respects your privacy and is committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quote, book a service, MOT or repair, enter one of our competitions, or otherwise deal with us.

Rayner Diesel Services Limited is a company registered in England and Wales under company number 04646813. Our registered office and trading address is:

Rayner Bosch Car Service Centre
Unit 5
36 Queens Road
Newbury
Berkshire
RG14 7NE

Telephone: 01635 46323
Email: info@raynerdiesel.co.uk

1. Who we are

For the purposes of UK data protection law, Rayner Diesel Services Limited is the “data controller” of the personal information we collect and use.

We provide vehicle servicing, repairs, MOT testing, diagnostics, air conditioning, tyres, wheel alignment, brake replacement, diesel work and electric vehicle servicing and MOTs for cars and light commercial vehicles.

2. Personal information we collect

We may collect and use the following types of personal information:

• Your name.
• Your telephone number.
• Your email address.
• Your postal address, where needed.
• Details you provide in website forms, emails, phone calls or in person.
• Vehicle details, such as registration number, make, model, service history, MOT details, mileage and repair requirements.
• Booking details, including dates, times, requested services and communications about your vehicle.
• Payment and invoice information.
• Competition entry details, where you choose to enter a promotion or prize draw.
• Reviews, feedback or testimonials you provide.
• Job application information, if you apply for a vacancy.
• Website usage information, such as your IP address, device type, browser type, pages visited and cookie preferences.

We only collect information that is relevant to the services we provide or the reason you contacted us.

3. How we collect your personal information

We may collect personal information when you:

• Use our website contact or quote request forms.
• Telephone, email or visit us.
• Book an MOT, service, repair or inspection.
• Ask us for advice about your vehicle.
• Enter a competition or promotion, such as an MOT competition.
• Leave a review or testimonial.
• Apply for a job with us.
• Interact with us on social media.
• Browse our website and accept or manage cookies.

4. How we use your personal information

We use your personal information to:

• Respond to enquiries and quote requests.
• Book, manage and carry out vehicle servicing, MOTs, diagnostics, repairs and related garage services.
• Contact you about your vehicle, including updates, estimates, authorisations, collection arrangements and aftercare.
• Keep service, repair, MOT and invoice records.
• Process payments and maintain accounting records.
• Manage courtesy car or collection arrangements, where applicable.
• Run competitions or promotions, where you have chosen to take part.
• Send service reminders, updates or marketing communications where permitted by law or where you have given consent.
• Respond to reviews, complaints or feedback.
• Manage job applications and recruitment.
• Maintain website security and improve website performance.
• Comply with legal, tax, accounting, insurance and regulatory obligations.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we rely on one or more of the following:

Contract
We use your information where it is necessary to provide a service you have requested, such as booking and completing an MOT, service, diagnostic check or repair.

Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, managing customer relationships, keeping service records, improving our website, dealing with complaints, and protecting our business.

Legal obligation
We may use your information where we need to comply with legal, tax, accounting, insurance or regulatory requirements.

Consent
We rely on consent where required, for example for certain marketing communications, competition entries, non-essential cookies, or where you have specifically asked us to use your information in a particular way.

6. Marketing communications

We will only send you marketing emails or promotional communications where we are allowed to do so under applicable law.

You can opt out of marketing at any time by contacting us at info@raynerdiesel.co.uk or by using any unsubscribe option provided in our communications.

We will not sell your personal information to third parties for marketing purposes.

7. Competitions and promotions

From time to time, we may run competitions or promotions, such as our MOT competition. If you choose to enter, we may collect your name and contact details so we can administer the competition and contact winners.

We will only use competition information for the purposes explained at the time you enter, unless you have separately agreed to receive marketing from us.

8. Who we share your information with

We may share your personal information with trusted third parties where necessary, including:

• IT, website hosting and email service providers.
• Booking, garage management, accounting or payment service providers.
• Parts suppliers, warranty providers, insurers or recovery providers, where relevant to the service we provide.
• MOT, vehicle or regulatory bodies where required.
• Professional advisers, such as accountants, insurers or legal advisers.
• Review platforms, only where you choose to leave a review or interact with those platforms.
• Law enforcement, regulators or public authorities where legally required.

We only share information where necessary and require service providers to handle personal information securely.

9. How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected.

Typical retention periods include:

• Enquiry information: for as long as needed to respond and follow up, then for a reasonable period afterwards.
• Customer, vehicle, service, MOT, repair and invoice records: usually up to 7 years, to meet tax, accounting, warranty, insurance and business record requirements.
• Competition entries: for the duration of the competition and a reasonable period afterwards.
• Marketing preferences: until you unsubscribe or ask us to delete them, with suppression records kept to ensure we do not contact you again.
• Job applications: usually up to 12 months unless you are successful or agree that we may keep your details for longer.
• Website analytics and cookie data: in accordance with the cookie duration or analytics provider settings.

We may keep some information for longer where required by law or where needed to establish, exercise or defend legal claims.

10. How we protect your information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, access controls, staff training, data minimisation, password protection and using reputable service providers.

No method of transmission over the internet is completely secure, but we take reasonable steps to keep your information safe.

11. International transfers

Some third-party service providers, such as website, email, analytics or cloud service providers, may process information outside the UK.

Where this happens, we will take steps to ensure your information is protected in accordance with UK data protection law, such as by using approved contractual safeguards or working with providers that have appropriate transfer mechanisms in place.

12. Your data protection rights

You have rights in relation to your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict how we use your information.
• Object to certain uses of your information.
• Ask for your information to be transferred to another provider in certain circumstances.
• Withdraw consent where we rely on consent.
• Object to direct marketing at any time.

To exercise your rights, please contact us at info@raynerdiesel.co.uk or write to us at the address above.

We may need to verify your identity before responding. In most cases, we will respond within one month.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. We would appreciate the chance to deal with your concerns first, so please contact us if you have any questions or concerns about how we use your information.

13. Cookies

Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help websites work properly, improve performance, remember preferences and understand how visitors use the site.

ICO guidance explains that websites should tell users what cookies are used for and obtain consent for non-essential cookies unless an exception applies. Analytics cookies generally require consent unless a valid exception applies.

14. Types of cookies we may use

We may use the following types of cookies:

Strictly necessary cookies
These cookies are required for the website to work properly. They may be used for security, page loading, form submission, cookie preference management and other essential functions. These cookies cannot usually be switched off.

Analytics cookies
These cookies help us understand how visitors use our website, such as which pages are visited most often and whether users experience errors. This helps us improve the website and our services. We will only use analytics cookies where permitted by law or with your consent where required.

Functionality cookies
These cookies allow the website to remember choices you make, such as cookie preferences or display settings.

Third-party cookies
Some pages may include third-party features, such as maps, embedded content, review links, social media links or external booking/review platforms. These third parties may set cookies or collect information when you interact with their services.

15. Managing cookies

When you first visit our website, you may be asked to accept, reject or manage non-essential cookies.

You can also control cookies through your browser settings. Most browsers allow you to block cookies, delete cookies or receive a warning before cookies are stored. Please note that disabling some cookies may affect how the website works.

To find out more about cookies, you can visit the ICO’s public guidance on cookies.

16. Third-party websites

Our website may contain links to third-party websites, including social media pages, review platforms, partner websites or external booking services.

We are not responsible for the privacy practices or cookie use of third-party websites. You should read their privacy and cookie policies before providing personal information or using their services.

17. Social media

If you contact us through social media, such as Facebook, your use of that platform is also governed by the platform’s own privacy policy and terms.

We may use information you provide through social media to respond to your enquiry, manage feedback, or communicate with you about our services.

18. Children’s privacy

Our services are not aimed at children, and we do not knowingly collect personal information from children through our website.

19. Changes to this policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our business, website, legal obligations or the way we use personal information.

The latest version will always be available on this page. The “Last updated” date at the top of this policy shows when it was last revised.

20. Contact us

If you have any questions about this Privacy & Cookie Policy or how we use your personal information, please contact us:

Rayner Bosch Car Service Centre
Unit 5
36 Queens Road
Newbury
Berkshire
RG14 7NE

Telephone: 01635 46323
Email: info@raynerdiesel.co.uk