News
May 2008 - Twenty Five Year Anniversary as Bosch Diesel Agents
Rayner Diesel Services were appointed as Bosch agents in 1983. Since then they have built up a strong customer base in and around Newbury.
May 2008 - Sterling Industrial Estate Feature
It is celebration time at Rayner Diesel Services, one of Sterling Industrial Estate’s longest serving occupants. It is marking its 25th anniversary year as a Bosch Diesel Service Agent with a brand update, additional team members and further company investment.
Feb 2008 - New Business Development Staff Member
We are pleased to welcome Ali Haynes into the business. Ali has a background in Business Development and Customer Relations. She will be helping us on a part-time basis to move forward within her specialist areas. Over the next few months you will notice that our stationery and website will be updating. Next on the list will be our IT systems, to include answer phone and new hold music!
Should you have any ideas for ways in which we can improve your overall customer experience - please feel free to contact Ali on alihaynes@raynerdiesel.co.uk or 07767712741
Changes in EU Law
On new cars, Rayner Diesel Services can now carry out routine servicing in line with the manufacturer's recommendations and without compromising the warranty terms, thanks to a recent change in EU law. This gives the owners the choice to have their vehicle serviced by Rayner Diesel Services and to do so often at a much lower cost that a main dealer garage.
MAY 2007 - Rayner Diesel Services Joing Forces with The Good Garage Scheme
"We looked at it from our customer's angle" Kevin Haynes explained "It's understandable that customers would value the reassurance of using a garage endorsed and monitored by a recognised and highly regarded organisation like Forte and their Good Garage Scheme"
"We believe in as much visibility, communication and feedback as possible" Added Rob Haynes "We always strive to give the best in customer service, though we know that the only way to stay on top is to value our customers and to act on any feedback we receive."
Whenever you go into the garage you will be asked to complete a feedback form. We would really appreciate you taking the time to fill the form in. It will help us to ensure that we are providing everything that you want and need from us.
For more information please see The Good Garage Scheme
